Deposits and Cancellation Policy
Updated: May 16
A deposit is required for all hair and makeup bookings, as well as lash extensions (full set) and any lash and brow bookings made on a Wednesday when I am working from Infinity Hair Design.. The reason a deposit is required is to try and avoid last minute cancellations. When appointments are cancelled, it can be hard for me to fill the appointment spot (especially if it is last minute) so i am therefore losing income.
Cancellation Policy -
To cancel or reschedule an appointment, go to your confirmation email and click the 'change/cancel appointment' button and it will allow you to do so from there. Or you can also message my business page or text/email me.
If you are cancelling an appointment with 24 hours (48hrs in December) or less notice, then unfortunately your deposit is non refundable and non transferable into a gift voucher.
When cancelling an appointment that does require a deposit, I will allocate a gift voucher to you in the amount you have paid for the deposit. This voucher can be used on hair, makeup, brows or lashes in the future. You must contact me if you have paid a deposit when cancelling to ensure a voucher is issued.
When cancelling an appointment that does not require a deposit (lash and brow bookings at my home studio, excluding lash extension full set), I ask that you please cancel with as much notice as possible. If you are cancelling the same day as your appointment, a deposit may be required before booking your next appointment. If this becomes a common occurrence, future booking requests may not be accepted.
*Please note that during busy times (such as December period), deposits are required for home studio booking as well. In this case the cancellation policy relating to non-transfer of deposits will apply.
Please refer to the contract emailed to you upon booking when cancelling a wedding. Or please contact me.
How to get in contact-
Email - firstname.lastname@example.org
Text - (please don't call as I can't answer most of the time and have bad reception at home) 0426827103
Facebook - Facebook.com/sammooneymakeup