Deposits and Cancellation Policy
Updated: Jun 9
Deposits -
A deposit is required for all hair and makeup bookings. For lash and brow bookings you will be required to supply card details or a small deposit to secure your booking. You can still pay in full for your appointment if you wish.
I understand things come up, so my cancellation policy is very lenient. However, last-minute changes, cancellations & no-shows impact my business greatly.
Appointments can be rescheduled or cancelled up to 24 hours before your appointment time (48hrs in busy periods such as Christmas).
Any online payments will not be refunded if you cancel your appointment - however you can use this to book your next appointment if you are cancelling with more than 24hrs notice (or 48hrs in busy periods).
Appointments that are rescheduled or cancelled within 24 hours of your appointment time, will incur a last-minute cancellation fee equal to 50% of the services booked.
For no show appointments, a 100% fee may be charged.
Thank you for your understanding!
Cancellation Policy -
Formal Hair and Makeup Deposits are non-refundable, no matter how far from the event date you cancel. These days get very busy, and I turn down multiple people so unfortunately, I cannot refund any deposits for these services if they are cancelled.
To cancel or reschedule an appointment, go to your confirmation email and click the 'change/cancel appointment' button and it will allow you to do so from there. Or you can also message my business page or text/email me.
If you are cancelling an appointment with 24 hours (48hrs in December) or less notice, then unfortunately your deposit is non-refundable and non-transferable into a gift voucher.
When cancelling an appointment that does require a deposit (except formal bookings), you will not be refunded, but can use this to reschedule to a new appointment in the future. This can be hair, makeup, brows or lashes. You must contact me if you have paid a deposit when cancelling as I do not get notified. If you don't contact me, you will forfeit your deposit.
*Please note that during busy times (such as December period), the cancellation policy is extended to 48 hours.
Weddings -
Please refer to the contract emailed to you upon booking when cancelling a wedding. Or please contact me.
How to get in contact-
Email - sammooneymakeup@gmail.com
Text - 0426827103
Facebook - Facebook.com/sammooneymakeup